Terms and conditions
Ordering and Delivery
USA1 Interiors innovative and friendly website allows you to shop for automotive interior products 24/7, keeping you up to date on your order status through your online account and email. If you need help please feel free to contact one of our experienced customer service representatives to answer any questions you may have. Orders are usually shipped within 1-3 days by UPS or FedEx.
Sales Tax Information
USA1 Interiors is based in Graham, North Carolina and any retail purchases must be charged North Carolina Sales Tax. Orders shipped outside of North Carolina will be exempt from all Sales Tax charges. Current North Carolina Law applies Sales Tax to tangible goods only, so no tax will be charged on any services such as shipping from USA1 Interiors. Current North Carolina Sales Tax is 6.75%, but rates are subject to change without notice.
Damages and Shortages
Upon receiving any package from USA1 Interiors, no matter what the outwards appearance of the packaging, open and inspect all parts and contents for damage and accuracy. In the case of a damaged, missing or incorrect parts please contact USA1 Interiors Customer Service department immediately for assistance. All damages, shortages and incorrect parts must be reported with 5 business days upon receipt of package. If you should receive a damaged part and USA1 Interiors is not notified within 5 business days of receipt, USA1 Interiors is not held responsible for replacement of the damaged parts and customer must file claim with shipping carrier. (This is due to the limited time shipping carriers allow for any and all claims to be filled.)
Returns and Warranty
USA1 Interiors is very dedicated to customer satisfaction and believes in the quality of service and products that we supply. Therefore our warranty and return policies are clear and concise. Please return any unchanged part in the original packaging within 30 days for a full refund on parts only, NO REFUNDS ON SHIPPING. After 30 days all parts are subject to a restocking fee up to 25%. Please contact customer service for a Return Authorization Number before returning any part. If a part is returned without a Return Authorization Number a minimum restocking fee of 5% will be charged, no matter the reason for return. If any product is modified, altered, painted, installed or disassembled without the permission of USA1 Interiors, this product is non-returnable. Any product returned that is modified, altered, painted, or deemed non-resalable by USA1 Industries will be returned to the customer at the customer's expense. USA1 Interiors is not responsible for any fees associated with the installation, removal, modification, or repair of any product purchased.
Note: None returnable items include but are not limited to: Electrical switches, wiring harnesses, custom ordered interior, dyed interior, custom made or fabricated parts, used parts.
Inspect, Inspect, Inspect. All Truck Freight Shipments must be inspected for damage in the presence of the driver(DO NOT LET THE DRIVER LEAVE UNTIL YOU HAVE INSPECTED THE ENTIRE SHIPMENT). If a shipment is damaged note the exact damaged part, describing the damage on the Bill of Lading, if parts are damaged beyond repair, refuse the entire shipment. A Bill of Lading is a legal document and if you sign it without noting damage you are stating that you, the customer are releasing the freight carrier of any and all responsibility. Notify USA1 Interiors Customer Service department immediately for assistance.