Ordering and Delivery
USA1 Interiors innovative and friendly website allows you to shop for automotive interior products 24/7, keeping you up to date on your order status through your online account and email. If you need help please feel free to contact one of our experienced customer service representatives to answer any questions you may have. Orders are usually shipped within 1-3 days by UPS or FedEx.
Damages and Shortages
Upon receiving any package from USA1 Interiors, no matter what the outwards appearance of the packaging, open and inspect all parts and contents for damage and accuracy. In the case of a damaged, missing or incorrect parts please contact USA1 Interiors Customer Service department immediately for assistance. All damages, shortages and incorrect parts must be reported with 5 business days upon receipt of package. If you should receive a damaged part and USA1 Interiors is not notified within 5 business days of receipt, USA1 Interiors is not held responsible for replacement of the damaged parts and customer must file claim with shipping carrier. (This is due to the limited time shipping carriers allow for any and all claims to be filled.)
Inspect, Inspect, Inspect. All Truck Freight Shipments must be inspected for damage in the presence of the driver(DO NOT LET THE DRIVER LEAVE UNTIL YOU HAVE INSPECTED THE ENTIRE SHIPMENT). If a shipment is damaged note the exact damaged part, describing the damage on the Bill of Lading, if parts are damaged beyond repair, refuse the entire shipment. A Bill of Lading is a legal document and if you sign it without noting damage you are stating that you, the customer are releasing the freight carrier of any and all responsibility. Notify USA1 Interiors Customer Service department immediately for assistance.